/ UserExperience

Why it's good to don't go broken on me

An anecdotal story about why it is bad to make things appear broken.

Recently a friend contacted me asking for help. On their device, an important app that they use for business had disappeared and they needed help with finding it. I agreed to have a look and found that the app's icon had changed and that was the source of confusion. We got chatting. Turns out whilst the app was not available they started investigating alternative vendors.

Point of the short story ... beware of doing things that make the user experience appear broken because they might start a journey elsewhere.

Leave a comment if you can relate.